Here you can find our most frequently asked questions on RETURNS.
If you have further questions, you can go to our full Return Policy.
To set up a return, please email firstname.lastname@example.org for a Return Merchandise Authorization.
Items must be sent back within 30 days of their delivery date to be eligible for a refund.
Inspect your item to be sure it is still in new, never assembled condition.
Box your merchandise including all accessories in its original packaging.
Contact us for pick up. We will coordinate with the shipper.
For more information including fees, limitations, and exceptions, please view our >>Full Return Policy & Eligibility Details.<<
We work hard to ensure your items arrive in perfect condition, but we understand that isn’t always the case. To report a damaged, defective, or missing part, please email email@example.com and we will take care of it and work with you to find the best solution. Damaged items must be reported to us within 24 hours of receipt of product. If you elect not to receive replacement parts or replacement items, or accept repairs in the event of shipping damage or manufacturing defects, our standard return policy will apply.
We offer a 30 Day No Risk Return.* And for orders placed November 1st through December 15th of the current year returns must be initiated by January 31st of the following year or 30 days from the order delivery date, whichever is later. Refunds for returns go to the original form of payment less fees that are item dependent to include, but not limited to shipping and restocking fees. Allow for 10 business days from the receipt of a return for a charge credit. If you wish to return your new, never assembled merchandise in its original packaging, we will gladly take it back. Here are the steps:
Please email us firstname.lastname@example.org to get a Return Merchandise Authorization (RMA.)
Inspect your item to be sure it is still in new, never assembled condition. Box your merchandise in its original packaging. Contact us for pick up. We will coordinate with the shipper.
Refunds are processed less return-shipping costs including but not limited to restocking and after-ship cancellation fees when applicable. All orders cancelled after 48 hours of placement are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you are responsible for the return shipping costs in addition to the administrative fee. Refunds minus applicable fees will only be issued to the original credit card that you used when placing your order. *
*Exceptions, Exclusions, and The Fine Print
Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities or Sets must be returned in the minimum multiple quantity they were sold in. Products and packaging not in original condition will not be accepted for return. All specialty shipping, delivery and labor charges are NON-REFUNDABLE. This includes Return Shipping, White Glove Delivery, Assembly, Surcharges, Installation, Modifications including any tax thereon. Mattresses, textiles, futons, pillows, and other bedding items are considered "personal use items" and can not be returned. Any item that did not receive a Return Merchandise Authorization. 'Clearance', or 'Closeout' items are not eligible for return or exchange - they are final sale. Any sale of merchandise or services which specifically prohibits returns or is stated at the time of purchase as a "Final Sale" or "Non-Refundable." Please see our return policy.
Items requiring a restocking charge:
Orders for 10 or more of the same item regardless if items are sold individually or as part of a set are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements. Individual items with a dollar value greater than $2,500 are subject to a 25% restocking charge. Notification will be provided at the time of ordering if an item is not eligible for return.
Also all orders cancelled after 48 hours of placement are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you are responsible for the return shipping in addition to the administrative fee. Refunds minus any fee that is your responsibility will only be issued to the original credit card that you used when placing your order. Please go here for complete information on refunds.