Refund policy

We offer a 30 Day No Risk Return Policy, which means you have 30 days after receiving your item to request a return.* For orders placed November 1st through December 15th of the current year returns must be initiated by January 31st of the following year or 30 days from the order delivery date, whichever is later. Refunds for returns go to the original form of payment less fees that are item dependent to include, but not limited to shipping and restocking fees. Allow for 10 business days from the receipt of a return for a charge credit. If you wish to return your new, never assembled merchandise in its original packaging, we will gladly take it back. Here are the steps:

  • Please email us support@moderniture.com to get a Return Merchandise Authorization (RMA.)
  • Inspect your item to be sure it is still in new, never assembled condition.
  • Box your merchandise in its original packaging. 
  • Contact us for pick up. We will coordinate with the shipper.

Refunds are processed less return shipping costs including but not limited to restocking and after-ship cancellation fees.*

 *Exceptions, Exclusions, and The Fine Print

  • Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories.
  • Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in. Products and packaging not in original condition will not be accepted for return.
  • All specialty shipping, delivery and labor charges are NON-REFUNDABLE. This includes Return Shipping, White Glove Delivery, Assembly, Surcharges, Installation, Modifications including any tax thereon.
  • Mattresses, textiles, futons, pillows, and other bedding items are considered "personal use items" and can not be returned.
  • Any item that did not receive a Return Merchandise Authorization. 
  • 'Clearance', or 'Closeout' items are not eligible for return or exchange - they are final sale.
  • Any sale of merchandise or services which specifically prohibits returns or is stated at the time of purchase as a "Final Sale" or "Non-Refundable."

Items requiring a restocking charge:

  • Orders for 10 or more of the same item are subject to a 25% restocking charge. For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.
  • Items with a dollar value greater than $2,500 are subject to a 25% restocking charge.
  • Notification will be provided at the time of ordering if an item is not eligible for return.
  • If you have any questions, please email support@moderniture.com or call (760) 232-6300 Monday-Friday 9a-5p Pacific Standard Time.

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