Eurø Style’s residential products have a two (2) year limited warranty, excluding upholstery. Contract products have a three (3) year limited warranty. Part requests will be honored (pending stock availability) within thirty (30) days of receipt of goods. Warranty is voided when residential products are used for commercial purposes or products are altered in any way. Eurø Style will be responsible for shipping charges of replacement items under warranty.
Innovation Living Limited Warranty (for sofa beds & chairs.)
All our sofa beds and chairs are continuously tested against our high internal standards as well as being rigorously tested by independent accredited labs such as SGS, Intertek and Bureau Veritas to comply with industry standards for quality and durability.Therefore, Innovation Living offers a 5-year limited warranty on materials and manufacturing defects on sofa beds and chairs within the terms described below.
How long is the limited warranty valid?
You will have 5-year limited warranty.
What is covered under this limited warranty?
This limited warranty covers defects in materials and workmanship in the following components of the sofa beds and chairs:• Gears and mechanisms• Wooden frames• Metal frames• Spring-, latex-, or foam cores of sofa beds and chairs
This limited warranty applies to private/residential use only.
How do I prove my claim?
We need a copy of the original purchase receipt as proof of your purchase together with photos/videos and a description that clearly demonstrate the defect.Finally, we need a photo of the product label that is placed on the inside of the product. Please find the exact position of this label in the assembly instruction for your products (assembly instructions can always be found via our website).
What will Innovation Living do to correct the problem?
The quality control department of Innovation Living will examine the claim and decide, at its sole discretion, if it is covered by the limited warranty and subsequently either if it should be repaired or replaced. If the claim is covered by the warranty, Innovation Living will cover the costs of spare parts or provide an equivalent replacement, if the item is no longer available. Most of our sofas are sold in separate parts, and we will do our utmost to limit replacements to the relevant parts due to both environmental and economic concerns.
What is not covered under this limited warranty?
This limited warranty does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.