SHIPPING FAQ

If a delivery appointment is scheduled with you and it is missed, please be aware that an additional "missed appointment" fee may be charged. Your order will be delivered once the fee has been paid. In order to avoid this, if there are changes in your schedule, please make sure to call the delivery company to reschedule the delivery.

Standard shipping products generally ship within 5 business days. For LTL & White Glove special delivery items, please contact-us for specific lead times.

Not at this time. Please check back with us in the near future for updates on this service.

Please inspect your purchase immediately upon receipt and contact us within 24 hours** if there is an issue. Please take photos of damaged or incorrect item(s) and photos of the packaging. If your item was shipped using a freight carrier, you must contact us immediately and note all damages on the shipper’s paperwork before signing and accepting the delivery.

If your item is marked delivered but appears to be missing you must notify us within 24 hours** of the delivery time and date. 

** We can not account for matters in which customers are not present at the time of delivery. The 24 hour notification period also applies to items delivered and are not intended for immediate use, such as items(s) delivered to a receiving warehouse or construction site, and item(s) intended for design projects, renovations, relocation etc. **

We do not offer expedited shipping on our products, as many of our items are shipped directly from the vendor’s warehouse. Some exceptions can be made. Please contact us for any questions regarding expedited shipping. 

MODERNITURE is not responsible for storage of any order. Additional charges may apply if storage is required.